Cancel an order

You can cancel any order that has not been dispatched yet. Once it is with the courier it cannot be cancelled — return it instead after it arrives.

Cancel it yourself, now Sign in with the email you ordered with — instant, no waiting on us

No email on your order? Use the form below and we will do it for you.

• Not dispatched yet? It can be cancelled, and you pay nothing.
• Already dispatched? It cannot be cancelled. Refuse it at the door, or return it within 7 days once it reaches you.
• If you paid online, the refund goes back the way you paid.
• If it was cash on delivery, there is nothing to refund — just don't accept the parcel.

Order number *

It is in your order confirmation message.

Phone number you ordered with *

We match your request to the order on this number, so it must be the one you ordered with.

Email optional Why are you cancelling? * Choose one Ordered the wrong size Changed my mind Ordered by mistake Found it cheaper elsewhere Taking too long to arrive Something else Anything else Request cancellation

This sends us a request. It is not a cancellation until we confirm it — if the parcel has already gone out, we will tell you and explain what to do instead.