Refund policy

The short version

• Returns: 7 days from the date of delivery. Raise it at https://massdeals.returndotai.com. If you cannot use the portal, email us and we will raise it for you.
• Changed your mind or the fit was wrong: Rs 299 is deducted if we collect the pair, or Rs 99 if you courier it back yourself. Nothing else is deducted. The Rs 150 delivery charge, if you paid it, is not returned on a change-of-mind return.
• Something is wrong with the order: you pay nothing. Full refund, delivery charge returned too, the courier charge you pay to send the pair back reimbursed in full, and the 7-day window does not bar you.
• Pairs priced under Rs 99: we cannot take these back for a change of mind, because the Rs 99 processing charge would take the whole refund. We say so on the product page. They are fully covered if anything is actually wrong with them.
• Sending it back: we will try to arrange a pickup, and where we cannot you courier the pair to our Bengaluru warehouse. Pack it well and write your order number on the parcel. Where the fault is ours we reimburse what you spend on that courier.
• Damaged or broken on arrival: you get the whole amount back, nothing deducted. Your unboxing video is what settles that claim, so please film one unbroken video before you open the parcel. Without it we are not able to guarantee the claim.
• Cash on delivery: Rs 249 is paid online at checkout and the rest in cash at the door. If you do not accept the parcel, that Rs 249 is not refunded — it covers the two-way courier cost, which is spent either way. You get it back in full if you cancel before dispatch, or if the order fails through our fault or the courier's. Accept the pair and return it later and the Rs 249 is simply part of your refund.
• Exchanges: we do not offer them, at all. Return for a refund and place a fresh order.
• Sole or pasting failure: covered up to Rs 350 per pair for 60 days from delivery.
• Refunds are paid in money, back to the way you paid. We never force a voucher or store credit on you.
• Nothing here reduces your rights under the Consumer Protection Act, 2019. Where this policy and the law differ, the law wins.

MassDeals is an independent reseller

We are not an authorised dealer, distributor, franchisee, agent or brand partner of Crocs, Skechers, U.S. Polo Assn. or any other brand we sell. No brand owns, sponsors, endorses, approves or is connected with MassDeals in any way.

MassDeals is a brand of MAGIKAL ONLINE SERVICES PVT LTD (GSTIN 29AAOCM5223C1ZH, CIN U19200KA2021PTC146612). We buy genuine branded footwear as factory surplus, overstock and stock-lots, and we resell it at a large discount to MRP — typically 40–70% below MRP. The actual discount on any pair is shown on that product's own page, and that page is what governs.

Brand names, logos and product names shown on this site are the trademarks of their respective owners. We use them only to tell you which product you are buying. Their use here does not mean the trademark owner is associated with MassDeals or approves of us.

Because we are not authorised by the brands, no brand warranty comes with anything you buy from us. The brand's own warranty, service centres and return counters do not apply to a purchase made here, and we do not offer, arrange or promise a brand warranty on any pair. What applies is this policy, plus your rights under Indian law, and we honour both ourselves.

Put plainly: MassDeals sells these goods and MassDeals is responsible for them. The brand is not the seller on your order and carries no responsibility for it. Every guarantee or warranty claim on a pair bought here comes to us, and we settle it ourselves at our own cost. Please do not take a pair bought from us to a brand store or a brand service centre — they will not be able to help you, and you do not need them to. Write to us at office@massdeals.in with your order number instead.

What you get from MassDeals is set out in full below: a 7-day return from delivery, a 60-day sole-and-pasting cover of up to Rs 350 per pair, and a full refund with nothing deducted whenever the fault is ours.

If you reached this page from a search result or an advertisement, please note that this is an independent reseller's website, not a brand website.

Three routes. Work out which one you are on.

Everything in this policy runs on one of three routes. They have different rules, so start here.

Route	When it applies	What you get	What it costs you
1. Something is wrong with the order	The pair is faulty or damaged when it reaches you; we sent the wrong product, size or colour; the pair is not what the product page described, including any condition or marks we failed to disclose; the pair is shown not to be genuine; or the order was delivered later than the delivery schedule we gave you.	Full refund of everything you paid, including the Rs 150 delivery charge. You courier the pair back to us and we reimburse what you spent.	Nothing. No return charge, no deduction, and the courier charge you pay to send it back comes straight back to you.
2. You changed your mind, or the fit was not right	Nothing is wrong with the pair. It just is not for you.	Refund of what you actually paid for the pair, less the return charge.	Rs 299 per pair, a fixed charge. The Rs 150 delivery charge is not returned.
3. The sole comes off or the pasting fails	Within 60 days of delivery, in normal wear.	We cover the repair up to Rs 350 per pair. If it fails within the first 30 days we take the pair back and refund it in full instead.	Anything above Rs 350 on a repair after day 30.

Route 1: when something is wrong with the order

This route comes first because it overrides everything else on this page.

You pay nothing at all — no return charge, and the delivery charge refunded too — if:

• the pair is defective or damaged when it reaches you;
• you received the wrong product, the wrong size or the wrong colour;
• the product is not what the product page described, including any condition or cosmetic marks we failed to disclose;
• the pair is shown not to be genuine;
• the order was delivered later than the delivery schedule shown to you at checkout, except where a strike, flood, lockdown or similar event outside anyone's control caused the delay. You may also simply refuse a late parcel at the door.

This mirrors what Rule 7(4) of the Consumer Protection (E-Commerce) Rules, 2020 requires of us. We cannot refuse to take goods back or refuse a refund in these situations, and we do not try to.

In those cases we refund you in full, and the courier charge you pay to send the pair back to us is reimbursed against your receipt. We will try to arrange a pickup from your address. Pickup is not available everywhere and we cannot promise it, so where we cannot arrange one we will tell you and ask you to send the pair to our Bengaluru warehouse yourself, by any courier you find convenient. Please pack it well so it reaches us safely, and write your order number clearly on the parcel — that is what lets us match it to your order the day it arrives. The Rs 299 return charge does not apply on this route, the return-condition checklist in Route 2 does not apply on this route, and we do not use the 7-day window to refuse you.

Tell us as soon as you can — ideally within 72 hours of delivery — at or office@massdeals.in, and raise the return at https://massdeals.returndotai.com. Telling us early helps because the pair is still in the state it arrived in. It is not a deadline and it does not take your rights away. A fault is a fault whenever it shows up, and nothing in this policy limits your rights under the Consumer Protection Act, 2019.

Your unboxing video is what settles a damage or breakage claim, and we do need it. One unbroken video, from the sealed parcel in your hands to the pair fully unwrapped, is all we ask for. Without it we are not able to guarantee the claim — so please do start recording before you open any parcel from us, and keep the file until your order is settled. Two or three clear photos of the problem alongside it, with your order number, help us move faster.

Where a pair reaches you damaged or broken, the refund is the whole amount you paid. Nothing is deducted, the Rs 299 return charge does not apply, and the delivery charge comes back too.

One thing that is not a fault

Part of our stock is factory surplus or B-grade. Those pairs can carry small cosmetic marks — a scuff, a glue mark, a shade variation, a creased or faded box, a missing swing tag. Where that is the case, we say so on the product page, with photos, before you buy, and the price reflects it. A cosmetic mark we have already disclosed is not a defect and is not a Route 1 claim.

Anything we did not disclose is a Route 1 claim, and you can raise it. We do not sell anything "as is, no claims accepted." What we do instead is tell you the condition before you buy.

Route 2: you changed your mind, or the fit was not right

The window

Returns are accepted within 7 days from the date of delivery. The clock runs from the day the courier hands you the parcel, not from the day you ordered.

Seven days is shorter than a brand store's window, and there is an honest reason. We sell single pairs and broken size runs. A pair sitting out on a return request is a pair we cannot sell to anyone else, and we usually only have the one.

If the returns portal is down, or you could not reach us, on day 6 or 7, tell us as soon as you can and we will honour the request. We will not use our own outage to run your window out.

The charge

What a return costs depends on who moves the parcel. Where we collect the pair, Rs 299 per pair is deducted from your refund; that covers the collection and putting the pair back into sellable condition. Where we cannot collect and you courier the pair back yourself, only Rs 99 per pair is deducted, as a processing charge — you are already paying your own courier, so we do not charge you for collection as well. Both are fixed charges that do not change with the pair, the size, the distance or the reason. We do not collect a pair priced at or below Rs 299, because the collection charge would take the whole refund; those returns go back by your own courier at the Rs 99 processing charge, so you always get something back. There is no restocking fee, no inspection fee, no packaging fee and no handling fee on top of it. That is the whole of it. Take store credit instead of money and we waive it entirely — the credit is the full value of the pair.

The charge is shown on the product page before you pay, so nothing about returns is a surprise at return time. What happens if it was not shown, or if the page and this policy disagree, is set out under "Changes to this policy and to the return charge" below.

The charge can never be more than what you paid for that pair. We will never send you a bill, and a return can never leave you out of pocket beyond the amount of the order itself.

The Rs 150 delivery charge, where you paid one, is not refunded on this route. It is refunded in full on Route 1, and on any order cancelled before dispatch.

Store credit, if you want it

Store credit is a balance on your MassDeals account. It is not a gift card and not a voucher code. There is nothing to type in.

What it is worth. The full amount you paid for the returned pair, GST included. On a change-of-mind return we waive the return charge entirely if you take credit, so the credit is always larger than the money refund would have been.

How long it lasts. 6 months from the day we issue it. The exact date is in the email we send you that day, and it shows on your account page. We remind you about a month before it expires, and again a week before.

How to spend it. Sign in at massdeals.in, add what you want to the cart, and the balance shows at checkout and comes off the bill. Order costs more than your balance? You pay the rest the normal way. Costs less? The remainder stays on your account until it expires.

You must be signed in. Store credit cannot be applied to a guest checkout. If you ordered as a guest we will create the account against the same email and tell you which one to use.

It is yours, not transferable. We cannot move it to another account.

Changed your mind about taking credit? Write to us at office@massdeals.in with your order number any time before it expires and we will pay the unspent balance to your bank account or UPI instead, less the return charge per pair we had waived.

When it expires. Unspent credit lapses on its expiry date and we are not able to reinstate it, so do use it. If you write to us before that date with a reason, we will look at it.

This never replaces your rights. If the pair was wrong, damaged, defective, not as described or delivered late, you are entitled to your money back and we will pay it. Store credit on those orders is only ever an offer you can refuse. Nothing here reduces your rights under the Consumer Protection Act, 2019.

Your GST invoice and credit note are not affected by which route you pick. We raise a GST credit note against your original invoice as soon as the return passes inspection, either way, and email it to you.

Pairs priced under Rs 99

If you paid less than Rs 99 for a pair, that pair cannot be returned for a change of mind or a fit issue, because the Rs 99 processing charge would take the whole refund. We say so on that product's page, before you buy. If the product page did not say so, this restriction does not apply to that order and we will accept the return under Route 2 in the normal way.

This changes nothing about Route 1. A pair under Rs 99 that arrives faulty, damaged, wrong, not as described or not genuine is fully covered, refunded in full, with your return courier charge reimbursed, exactly like any other pair. It means change of mind only. It never means "no refund", and it never limits your rights under the Consumer Protection Act, 2019.

The condition your pair has to come back in

This checklist applies to Route 2 only. It does not apply to Route 1 or Route 3, where the whole point is that something is wrong with the pair.

We check every returned pair on arrival. To pass, it should be:

• unworn — try it on indoors, on a clean floor, the way you would in a shop;
• unmarked on the sole — outdoor wear shows, and it is the first thing we look at;
• with its tags and tag loop still attached, if it came with them;
• in its original box, and please pack the shoe box inside another bag or carton rather than taping the shoe box itself as the outer parcel;
• complete — both shoes, plus any laces, inserts, dust bag or spare parts that came with it.

A damaged, marked or missing box will not, on its own, cause us to refuse your return, as long as the pair itself comes back unworn and complete. We ask for the box because we have to resell the pair, not as a way of turning a refund down.

This gate is about the condition the pair comes back in. It is not about the pair being discounted, surplus or B-grade — every product we sell is discounted, and all of them are returnable on the same terms.

If we cannot accept your return

We will only refuse a Route 2 return where the pair comes back worn outdoors, damaged after delivery, incomplete, altered or repaired by someone else, or where it is not the pair we sent you.

If that happens, we tell you within 2 working days of the check, in writing, with photos, and we send the pair back to you at our own cost. We will never keep both your money and your shoes.

If you disagree with our decision, write to our Grievance Officer (details at the end of this page). If we still cannot agree within 15 days of you telling us, we will close the matter in writing so you are free to take it further — we will not leave it open indefinitely and we will not hold your money while it is open.

We do not offer exchanges

MassDeals does not offer exchanges of any kind — not for size, not for colour, not for a different style, not for a different price point. There is no exchange process at MassDeals, online or otherwise, and no member of our team can arrange one.

The reason is our stock. We buy single pairs and broken size runs from surplus lots. The replacement pair an exchange depends on usually does not exist in our warehouse, and promising a swap we cannot make would be worse than saying this plainly.

What to do instead: raise a return within 7 days of delivery at https://massdeals.returndotai.com, and place a fresh order for the size or style you want. If the size you need is live on the site, order it straight away — do not wait for the refund, because on single-pair stock it may be gone by then.

You are never required to take an exchange, a credit note or store credit in place of a refund you are entitled to. We offer store credit as a choice on change-of-mind returns because it is worth more to you, and we would not be allowed to force one on you — nor would we.

Route 3: sole and pasting cover, 60 days

This is something we add on top of the 7-day return, not a replacement for it, and not a substitute for your rights under the law.

If the sole separates, the pasting gives way, or the sole splits within 60 days of delivery in normal wear, we cover the repair up to Rs 350 per pair.

If that happens within the first 30 days of delivery, we do not hold you to Rs 350. A sole that gives way that early usually means the pair was defective, so we will take it back at our cost and refund it in full instead, provided nobody else has already repaired or altered it.

How it works:

• Write to office@massdeals.inwithin 60 days of delivery, with your order number and clear photos of the failure.
• We tell you within 2 working days whether to get it repaired locally or to send the pair to our Bengaluru warehouse.
• If we ask for a local repair, we reimburse the cobbler's bill up to Rs 350 per pair, and we pay it within 7 working days of receiving the bill.
• You send the pair to Bengaluru and we pay the courier — we reimburse what you spent against the receipt.
• Rs 350 per pair is the limit of this repair cover, whichever route we take.

What it does not cover: damage caused by neglect, misuse, an accident, exposure the shoe was not built for, or ordinary wear and tear. A worn-through outsole after two months of daily use is wear, not a pasting failure.

This cover is an extra service we provide. It does not cap, replace or shorten your rights under Indian consumer law. If a pair is genuinely defective, those rights stand whatever this policy says about 60 days or about Rs 350. Under the Consumer Protection Act, 2019 a consumer complaint can generally be filed within two years of the cause of action arising, and the forum may allow longer if you have a good reason. That period is set by law, not by us, and we do not shorten it.

How to raise a return

1. Go to https://massdeals.returndotai.com. This is how we ask you to raise a return, because it gives you a reference number and lets us track the request.
2. Enter your order number and the phone number or email on the order.
3. Tell us which route you are on and why, and upload photos if something is wrong with the pair.
4. If you paid cash on delivery, enter your bank details — account number, IFSC and account holder name — when you raise the request. The Rs 249 advance you paid online goes back to the method you paid it with. The cash you handed over at the door is refunded by bank transfer or UPI, and we cannot start that part until we have correct details from you.
5. You will get a reference number. Keep it. Quote it in any email and we can trace exactly where your return is.

If you cannot use the portal for any reason — it is down, the link does not work, you do not have the order number, or you would simply rather speak to a person — email office@massdeals.in and we will raise the request for you and send you the reference number. We will never refuse a return, or let your 7 days run out, only because it came to us by phone or email instead of through the portal.

We will try to arrange a pickup from your address. Pickup is not available everywhere and we cannot promise it, so where we cannot arrange one we will tell you and ask you to send the pair to our Bengaluru warehouse yourself, by any courier you find convenient. Please pack it well so it reaches us safely, and write your order number clearly on the parcel — that is what lets us match it to your order the day it arrives. On Route 1 and Route 3 we reimburse what you spent on that courier against the receipt.

Returns delivery address: MAGIKAL ONLINE SERVICES PVT LTD, 45/1, Heggadadevanapura, Alur Post, Dasanapura Hobli, Bangalore North Taluk, Bengaluru Rural, Karnataka 562123. Please write your return reference number on the parcel.

A word about your money and your bank details

We ask for bank details only to pay your refund into your account. Bank account details are sensitive personal data, and we handle them under the Information Technology Act, 2000 and its 2011 rules and the Digital Personal Data Protection Act, 2023, as set out in our Privacy Policy.

We will never ask you for your UPI PIN, your card CVV, an OTP, or a "refund fee", "clearance fee" or "GST charge" to release a refund. Nobody from MassDeals will ever ask you to install a screen-sharing app or scan a QR code to receive money. If anyone does, it is not us — hang up and email us at office@massdeals.in.

When your refund starts, and how long it takes

What starts the clock

Two things normally have to happen before a refund starts: the pair has to reach our Bengaluru warehouse, and it has to pass our check. For a COD order, we also need your correct bank details.

We check within 2 working days of the parcel arriving. If it fails the check, we tell you why, with photos, and we send the pair back to you at our cost, as described above.

If your return is lost on its way to us, that is not your loss to carry. Send us the courier receipt and the tracking number and we take it from there. We will not hold your refund waiting for a courier investigation, and we will not ask you to chase the courier yourself. We refund you in full within 15 working days of the loss being reported, and in any event no later than 30 days from the date on your courier receipt. This is exactly why we ask you to keep the receipt — it is the one thing that protects you if a parcel goes astray.

How your refund is worked out

• We refund what you actually paid for the pair after any discount or coupon — not the MRP, and not less.
• On a multi-pair order, we refund each returned pair at what you paid for it. The return charge applies per returned pair on Route 2.
• If returning part of an order drops the rest below the Rs 3,000 free-delivery threshold, we do not claw back the Rs 150. We never charge delivery after the fact.
• We do not reduce your refund because a promotion or coupon no longer applies to the rest of the order.
• Your GST tax invoice shows what you paid; the refund is worked out from that.

The normal timeline

• We start the refund within 2 working days of the pair passing check. For card and UPI payments we place the reversal with our payment provider inside those 2 working days — after that the money is moving through the banking system, not sitting with us.
• UPI and bank transfers usually land in 3 to 5 working days after that.
• Card refunds go back to the card you paid with and typically show up in 5 to 7 working days. The exact posting date is set by your bank, not by us.
• COD orders are refunded by UPI or bank transfer to the details you gave us, usually within 10 to 15 working days of the pair passing check.

You choose how you get your money back. On a change-of-mind or fit return you can take store credit at the full value of the pair, GST included, with the return charge waived, or money back to the way you paid — card to card, UPI to UPI, COD to your bank account — less the return charge. Store credit is worth more to you, so we will offer it. We will never put you on store credit without asking, and you can always say no. Neither option is ticked for you.

When a refund takes longer

A small number of refunds run past the timeline above. When that happens we tell you what is holding it up, in writing, and we update you at least every 15 days until it is closed.

Where the delay is on our side — a disputed claim, a lost return, a slow inspection — there is a hard limit. We will not hold a refund on a pair we have accepted for more than 30 days from the date it passed our check. If we dispute your claim, we say so in writing within 2 working days of the check, and if we cannot agree within 15 days we close the matter in writing and return the pair to you at our cost, so you are free to take it further. We will not hold your money while we argue.

There are only two situations that can run beyond that, because the money is genuinely no longer in our hands:

• your bank or the payment processor is holding the reversal — for example a chargeback investigation or a failed credit at the bank's end; or
• the bank details you gave us were wrong, incomplete, or belong to a closed account — in which case the delay lasts only until you give us correct details, and we re-attempt payment within 2 working days of receiving them.

In those two situations the refund takes as long as the bank takes. In a rare, badly stuck bank-side case this can run up to 180 days. That is an outer limit for those named situations only. It is not our normal timeline, we do not treat it as one, and we do not rely on it as a reason to stop chasing your money. The timeline in the section above is what we work to and what you should expect. If a delay of that kind happens to you, you do not have to wait it out quietly — you can raise it with our Grievance Officer, or go to the National Consumer Helpline, at any time.

Cancelling an order, and refusing delivery

If the parcel is running late

Delivery windows are estimates, not guaranteed dates. If a parcel runs late, the most we are able to do is raise a formal escalation with the courier and give you the reference. We cannot make the courier move faster, and we would rather tell you that than promise a date we do not control.

If you no longer want a delayed parcel, tell us and we will ask the courier to send it back, or refuse it at the door when it arrives. Either way the courier marks it RTO. Once that RTO scan appears we refund you in full — everything you paid, the Rs 150 delivery charge and the Rs 249 cash-on-delivery advance included, with nothing deducted and no Rs 299 charge. Declining a parcel that missed the window we gave you is not a refusal we charge you for, so the advance comes back here. You do not wait for the parcel to reach our warehouse, and if it is lost on the way back that is our risk, not yours. The full detail is in our Shipping Policy.

If the parcel never reaches you at all, or is marked delivered and you did not receive it, you are refunded in full under Route 1 above. Nothing in this section limits that.

You can cancel free of charge at any time before the parcel is handed to the courier. Email office@massdeals.in with your order number. We refund everything, including the Rs 150 delivery charge, and the Rs 299 return charge does not apply — nothing was shipped.

If the parcel has already been dispatched, you can simply refuse it at the door. We do not charge you any return charge on a parcel you refused at the door. On a prepaid order we refund the price of the pair once the parcel comes back to us; the Rs 150 delivery charge is not refunded on a change-of-mind refusal, but it is refunded if the parcel was late, damaged or wrong.

If we have to cancel your order ourselves — the pair sold out, the size was mis-stocked, or your PIN code cannot be served — we will tell you and refund you in full within the normal timeline above, including delivery. We do not charge a cancellation fee, and neither side pays a penalty for cancelling.

Cash on delivery

Cash on delivery is part-paid, and the advance is not refundable. When you choose cash on delivery you pay a Rs 249 advance online at checkout and the rest in cash when the parcel reaches you. The advance comes off what you owe at the door, and nothing is added on top of it. The balance is shown on your order confirmation.

If you do not accept the parcel, the Rs 249 is not refunded. That applies whether you refuse it at the door, nobody is available to take it, the number given to us cannot be reached, or the parcel comes back unclaimed. The advance covers the courier cost we commit to in both directions the moment your order is dispatched, and that cost is spent whether or not the parcel is taken. We say so here, and on the product page, before you pay.

When the Rs 249 does come back in full. If you cancel before the parcel is handed to the courier, nothing has been shipped and you get it back. You also get it back whenever the order fails through our fault or the courier's: we cancelled it, your PIN code turned out not to be serviceable, the courier never attempted delivery, the parcel was lost, it arrived later than the window we gave you and you declined it for that reason, or what arrived was wrong, damaged or not what the product page described. We do not keep your money for a failure that was not yours.

This is about refusing delivery, not about returns. If you accept the parcel and then return the pair within 7 days, the Rs 249 is simply part of what you paid and comes back with the rest of your refund, less the return charge that applies.

Cash on delivery is something we offer, not something you are entitled to. If orders to a phone number or address are repeatedly refused at the door or come back undelivered, we may stop offering cash on delivery for that number or address and ask for prepayment on future orders instead. We will tell you if we do, and you can ask our Grievance Officer to look at it again.

We do not charge you anything for a refused or undelivered order, we do not add a cash-on-delivery fee at checkout, and we do not hold back any other refund because of one.

Authenticity

Everything we sell is genuine. We buy only from suppliers who invoice us and warrant the goods as genuine, and we keep those records.

If you have a real doubt about a pair, tell us. We will show you the purchase trail for that stock. If we cannot satisfy you, we take the pair back at our cost and refund you in full rather than argue — we do not ask you to prove anything first. And if a pair we sold is shown not to be genuine by the brand, its authorised service centre, a laboratory, a court or a government authority, we refund you in full, including delivery, with no return charge and no deduction, whether or not the 7-day window has passed.

We do not manufacture or import the products we sell. The importer's name and address, the country of origin, the MRP, the net quantity and the month and year of manufacture or import are printed by the manufacturer or importer on the product's own packaging, as required by the Legal Metrology (Packaged Commodities) Rules, 2011, and we pass that packaging on to you unchanged. Please keep the box.

We never remove, cover, alter or replace a brand's labels, barcodes, size markings or the legal declaration printed on the packaging, and we never repair, re-glue, re-sole, re-dye or otherwise work on a pair before selling it. What we receive is what you receive.

What that declaration on the box is, and what it is not. It tells you who imported the pair, where it was made, the maximum retail price and the month and year of manufacture or import. It is a labelling requirement. It is not a certificate of authenticity, and it is not a brand warranty. Your cover for this purchase is this policy and your rights under Indian law — that is what we stand behind.

If a pair reaches you without those declarations on the box or on the shoe, tell us within 7 days of delivery at office@massdeals.in and we will take it back at our cost and refund you in full, with no return charge.

How we price, and what the struck-through price means

The MRP we show is the maximum retail price printed by the manufacturer or importer on that specific pair's packaging, and it is inclusive of all taxes. We sell at or below that price. We never sell above it. The discount shown on a product page is calculated against that printed MRP and nothing else.

If the MRP printed on the pair you receive is lower than the one we displayed, tell us. We will refund you the difference, or take the pair back at our cost and refund it in full — whichever you prefer.

Delivery is charged separately and shown before you pay: Rs 150 on orders under Rs 3,000, and free on orders of Rs 3,000 and above. The total shown to you before you confirm the order is the total you pay. Nothing is added after that.

Why our prices are lower

We buy factory surplus, overstock and stock-lots — end-of-season runs, cancelled orders, single pairs and broken size runs that were never going to reach a brand store shelf. We buy them in bulk, we carry no showroom, and we pass the difference on. The saving comes from how we buy, not from the goods being any less genuine.

Changes to this policy and to the return charge

We may update this policy at any time. Any change applies only to orders placed after the change is published on this page. A change never applies backwards to an order you have already paid for.

The return charge that applies to your order is the charge shown on the product page at the time you placed that order. We may raise, lower or remove the return charge for future orders at any time and without giving notice. If the page said Rs 299 when you bought, Rs 299 is what we deduct — even if the charge has gone up since.

If the product page did not show a return charge when you bought, or if the product page and this policy disagreed, the lower of the two applies — and if no charge was shown at all, nothing is deducted. An unclear page is our mistake to carry, not yours.

The version of this policy in force on the date you placed your order is the version that governs that order. We keep dated copies of every version; if you want to see the one that applied to your order, ask us at office@massdeals.in and we will send it to you. The date this version was last updated is at the foot of this page.

You accept these terms when you place an order. We never pre-tick that box for you, as Rule 5(6) of the Consumer Protection (E-Commerce) Rules, 2020 requires.

Your rights we cannot take away

Some of what is written above is our own commercial policy — the 7-day window, the return charges, the Rs 350 sole cover. Those are terms we set. Other things are not ours to set, and we do not try to:

• Nothing in this policy limits or removes any right you have under the Consumer Protection Act, 2019, including your rights in respect of a defective product or a deficiency in service.
• We will not refuse to take back goods, or refuse a refund, where the goods are defective, deficient, spurious, not as advertised, or delivered late against the schedule we gave you.
• You are not required to accept a voucher, a credit note or an exchange in place of a refund.
• We do not ask you to give up your right to complain, and we do not impose an exclusive Bengaluru jurisdiction clause. You can file where you live or where you work.
• If any clause on this page is ever held to be unfair or unenforceable, that clause falls away and the rest of the policy still stands.

If something goes wrong: grievance redressal

If a return, a refund or anything else is not going right, come to us first. We would much rather fix it.

Customer care
Warehouse Manager
Email: office@massdeals.in

Grievance Officer / Nodal Officer
Amit Kumar Jain, Director
Email: office@massdeals.in
Post: MAGIKAL ONLINE SERVICES PVT LTD, 45/1, Heggadadevanapura, Alur Post, Dasanapura Hobli, Bangalore North Taluk, Bengaluru Rural, Karnataka 562123

We acknowledge every complaint within 48 hours of receiving it, and we resolve it within one month — and in practice within 30 days — of receiving it, as Rule 4(5) of the Consumer Protection (E-Commerce) Rules, 2020 requires. You will get a ticket reference number with the acknowledgement. Quote that number in any follow-up and we can tell you exactly where things stand.

If we have not sorted your complaint out within that time, or you are not happy with how we handled it, you can take it further. Call the National Consumer Helpline on 1915, or go to consumerhelpline.gov.in. You can also file a consumer complaint online at edaakhil.nic.in. Under Section 34 of the Consumer Protection Act, 2019 you can file where you live or where you work — you do not have to come to Bengaluru.

This policy is governed by the laws of India.

A note on brand claims

We describe our products by their brand and model name because that is the only accurate way to tell you what you are buying. We do not use any brand's logo, colours or styling as our own, and we do not present ourselves as any brand's store.

We have never claimed, and do not claim, any authorisation, approval, sponsorship, affiliation or partnership with any brand whose products we sell, and we do not offer any brand's warranty or service. If you see any listing, advertisement or message that suggests otherwise, please report it to our Grievance Officer, Amit Kumar Jain, Director, at office@massdeals.in or, and we will correct it.

Nothing in this policy limits any right you have against us under the Consumer Protection Act, 2019, including your rights in respect of a defective product.

Who you are buying from

MAGIKAL ONLINE SERVICES PVT LTD (trading as MassDeals)
CIN: U19200KA2021PTC146612
GSTIN: 29AAOCM5223C1ZH
Website: https://massdeals.in

Warehouse, and the address returns are delivered to
45/1, Heggadadevanapura, Alur Post, Dasanapura Hobli, Bangalore North Taluk, Bengaluru Rural, Karnataka 562123

Branch
Mount Road, Anna Salai, near Government Estate Metro, Wallers Road, Ritchie Street, Chennai, Tamil Nadu, PIN [to be confirmed]

Customer care: Warehouse Manager, office@massdeals.in
Grievance Officer / Nodal Officer: Amit Kumar Jain, Director, office@massdeals.in

Our returns portal at https://massdeals.returndotai.com is run for us by an outside service provider, the operator of massdeals.returndotai.com, which processes your name, phone number, address, order details and — for a cash-on-delivery refund — your bank details, only so that your return can be handled. It acts on our instructions and for no other purpose. Our Privacy Policy explains this in full.

Last updated: 26 August 2026.