Shipping policy

Shipping & Delivery Policy

This policy explains how MassDeals ships your order, what delivery costs, how long it takes, how cash on delivery works, and what happens if a parcel is delayed, refused or does not reach you. It applies to every order placed on https://massdeals.in. Your contract of sale is with MAGIKAL ONLINE SERVICES PVT LTD, which trades as MassDeals.

Last updated: 26 August 2026. The version of this policy in force on the day you place your order is the version that applies to that order.

This policy sits alongside our Returns & Refunds Policy, our Terms of Service and our Privacy Policy. If anything in this policy appears to conflict with those, whichever term is more favourable to you is the one that applies, and nothing in any of them takes away a right you have under the Consumer Protection Act, 2019 or any other Indian law.

MassDeals is an independent reseller

We are not an authorised dealer, distributor, franchisee, agent or brand partner of Crocs, Skechers, U.S. Polo Assn. or any other brand we sell. No brand owns, sponsors, endorses, approves or is connected with MassDeals in any way.

MassDeals is a brand of MAGIKAL ONLINE SERVICES PVT LTD (GSTIN 29AAOCM5223C1ZH, CIN U19200KA2021PTC146612). We buy genuine branded footwear as factory surplus, overstock and stock-lots, and we resell it below MRP — usually between 40% and 70% below. The saving on any particular pair is the one shown on that pair's product page, not a promise that every pair carries the same discount.

Brand names, logos and product names shown on this site are the trademarks of their respective owners. We use them only to tell you which product you are buying. Their use here does not mean the trademark owner is associated with MassDeals or approves of us.

Because we are not authorised by the brands, the brand's own warranty, service centres and return counters do not apply to anything you buy from us, and we do not offer or arrange brand warranty service. What applies is the MassDeals policy, and we honour it ourselves. For anything to do with your order — before or after delivery — contact us, not the brand: or office@massdeals.in.

Put plainly: MassDeals sells these goods and MassDeals is responsible for them. The brand is not the seller on your order and carries no responsibility for it. Every guarantee or warranty claim on a pair bought here comes to us, and we settle it ourselves at our own cost. Please do not take a pair bought from us to a brand store or a brand service centre — they will not be able to help you, and you do not need them to. Write to us at office@massdeals.in with your order number instead.

We stand behind what we sell being genuine. If a pair you bought from us is ever shown not to be genuine, we take it back and refund you in full, with nothing deducted, and we pay the return shipping.

What we show you before you pay

Before you pay, the product page and the checkout show you:

the price of the pair and the delivery charge, if one applies, as separate lines and as a single total — there is no other charge, and nothing is added at the payment step that you have not already seen;
the expected dispatch time and the delivery window for your PIN code;
the legal declarations for that pair — the name and address of the manufacturer, packer or importer, the country of origin, the net quantity, the MRP inclusive of all taxes, and consumer care details;
any disclosed cosmetic marks on a surplus or B-grade pair, with photographs;
the return terms for that pair, including the return charge of Rs 299 where we collect the pair or Rs 99 where you courier it back yourself, the fact that pairs priced under Rs 99 cannot be returned for change of mind, the fact that we do not offer exchanges, the fact that a pickup is attempted but not guaranteed and a return may have to travel back to our warehouse by a courier you arrange, and the fact that a damage or breakage claim is settled on your unboxing video;
the name and contact details of our Grievance Officer, set out at the end of this policy.

If any of the legal declarations above is missing from a listing, tell us at office@massdeals.in and we will give you the details for that pair before you pay, and correct the listing. You are never asked to buy without them.

We never pre-tick a box for you and we never add anything to your cart that you did not choose. A GST tax invoice for your order is sent to you and is included with the parcel.

Where we deliver

We deliver to addresses in India only. We do not ship outside India, and we cannot deliver to an address outside India even if you ask us to.

We ship through third-party courier partners. Not every PIN code in India is served, and serviceability changes from time to time. Enter your PIN code at checkout — if we cannot deliver there, the site will tell you before you pay.

If your PIN code is shown as serviceable but the courier later tells us it cannot be reached, we will contact you, and if the parcel cannot be delivered we will cancel the order and refund you in full, including any delivery charge you paid. You will not be charged anything for that.

All orders ship from our Bengaluru warehouse. Our Chennai branch is an office location — please do not send or collect anything there.

What delivery costs

Delivery is charged on the value of your order, and the charge is shown in your cart and at checkout before you pay. Nothing to do with delivery is added later.

Order value	Delivery charge
Under Rs 3,000	Rs 150
Rs 3,000 and above	Free

“Order value” means the total price of the pairs in your cart after any discount or coupon has been applied, and before the delivery charge is added. The figure your cart uses is the figure shown to you at checkout.

The MRP shown on a product page is the maximum retail price printed by the manufacturer or importer on that pair's own packaging, and it is inclusive of all taxes. We never sell a pair above its printed MRP. The delivery charge is a separate charge for the courier service, disclosed to you before payment, and it is not part of the price of the goods.

There are no other charges of any kind — no COD fee, no handling, packaging, convenience, insurance or “protection” charge, and no charge for a parcel that comes back to us. The total you see at checkout is the total you pay.

When your order ships, and when it arrives

We hold our own stock in Bengaluru, so most orders leave quickly. These are the windows we work to:

Stage	Normal time
Order placed to handover to the courier (dispatch)	1 to 3 working days
Dispatch to delivery — Bengaluru and other metro cities	2 to 5 working days
Dispatch to delivery — other cities and towns	4 to 8 working days
Dispatch to delivery — remote, hill, island and hard-to-reach PIN codes	7 to 12 working days

A working day means Monday to Saturday, not counting national and Karnataka public holidays. Our warehouse does not dispatch on Sundays or public holidays. Couriers may sometimes deliver on those days, but we do not count them in the windows above.

These are honest estimates, not guaranteed dates. Most orders arrive inside them. If yours has not arrived by the end of the window that applies to you, email office@massdeals.in and we will chase it with the courier. What happens if it runs late is set out under Delays outside our control below, and you are not left without a remedy.

You will get a tracking number on the phone number or email address you gave us, by SMS, WhatsApp or email, once the parcel is handed to the courier. Orders normally ship as a single parcel. If we ever have to split an order across two parcels, we will tell you.

Because we sell limited surplus stock, we may limit the number of pairs per order, per customer, per phone number or per delivery address. We apply any such limit before dispatch only, we tell you when we do and why, and where the order was prepaid we refund it in full.

Cash on delivery

Cash on delivery is part-paid, and the advance is not refundable. When you choose cash on delivery you pay a Rs 249 advance online at checkout and the rest in cash when the parcel reaches you. The advance comes off what you owe at the door, and nothing is added on top of it. The balance is shown on your order confirmation.

If you do not accept the parcel, the Rs 249 is not refunded. That applies whether you refuse it at the door, nobody is available to take it, the number given to us cannot be reached, or the parcel comes back unclaimed. The advance covers the courier cost we commit to in both directions the moment your order is dispatched, and that cost is spent whether or not the parcel is taken. We say so here, and on the product page, before you pay.

When the Rs 249 does come back in full. If you cancel before the parcel is handed to the courier, nothing has been shipped and you get it back. You also get it back whenever the order fails through our fault or the courier's: we cancelled it, your PIN code turned out not to be serviceable, the courier never attempted delivery, the parcel was lost, it arrived later than the window we gave you and you declined it for that reason, or what arrived was wrong, damaged or not what the product page described. We do not keep your money for a failure that was not yours.

This is about refusing delivery, not about returns. If you accept the parcel and then return the pair within 7 days, the Rs 249 is simply part of what you paid and comes back with the rest of your refund, less the return charge that applies.

Cash on delivery (COD) is available on most orders to most serviceable PIN codes. Whether COD is available for your order and your address is shown at checkout before you place the order.

You pay the exact total shown on your order confirmation — product price plus the delivery charge if one applies. There is nothing extra to pay at the door, and there is no COD fee.
Please keep the exact amount ready. Delivery staff may not carry change, and whether they can accept a digital payment at the door is up to the courier, not us.
We may call, SMS or WhatsApp you to confirm a COD order before we dispatch it. If we cannot reach you on the number you gave us after reasonable attempts, we may cancel the order before dispatch and we will tell you we have done so. You will not be charged anything, and you are free to place the order again.
COD is a facility we offer, not a payment method you are entitled to. We may decline COD on a particular order, PIN code, phone number or address — on objective grounds only, such as courier serviceability, order value, or a record of parcels refused or returned undelivered on that number or address. Where COD is not available your order is not blocked; only that payment method is, and you can pay online instead or choose not to order.
Your return and refund rights are exactly the same whether you paid online or by cash on delivery.

Couriers do not perform quality checks at your door, and we cannot instruct a rider to let you open the parcel or try the pair on before you pay. That costs you nothing: your 7-day return right, and your full-refund right on a wrong, damaged or defective pair, both start when the parcel is delivered.

What we will never ask you for

Nobody from MassDeals will ever ask you for your card PIN, your net-banking password, an OTP sent by your bank, or a payment to a personal UPI ID or personal bank account. We ask for your bank or UPI details only when we owe you a refund that cannot go back to the way you paid. If anyone contacts you claiming to be from MassDeals and asks for any of those things, do not give them, and tell us on.

If a parcel is refused or comes back undelivered

Sometimes a parcel comes back to us undelivered — nobody was available, the address could not be found, the phone was unreachable, the parcel was left unclaimed, or it was refused at the door. This is what happens then.

On a cash-on-delivery order

Nothing further is charged to you, but the Rs 249 advance is not refunded where the parcel came back because it was refused, nobody was available, the number could not be reached or it went unclaimed. That advance covers the two-way courier cost, which was spent. There is nothing more for you to pay and nothing for us to recover. We do not levy a return-to-origin (RTO) fee, a refused-delivery fee or a COD penalty of any kind, and we never hold back any other refund because a parcel came back.
The order is cancelled once the parcel reaches our warehouse. If you still want the pair, please place a fresh order — we cannot re-ship a returned parcel, and with single pairs and broken size runs the pair may already have sold.

On a prepaid order

We cancel the order and refund you. The Rs 299 return charge never applies to a parcel that came back undelivered — that charge is only for returns of goods you actually received and decided to send back. There is no RTO fee and no reverse-freight charge either.
Where the parcel came back for a reason at our end or the courier's end — we cancelled it, the PIN code turned out to be unserviceable, the courier never attempted delivery, or you refused it because the packaging was tampered with — we refund everything you paid, including the delivery charge.
Where you refused the parcel at the door, or it came back because nobody was available or because the address or phone number given to us was wrong or incomplete, we refund the full price of the pairs, but the Rs 150 delivery charge, if you paid one, is not returned, because that delivery run was actually carried out. On orders of Rs 3,000 and above no delivery charge was taken, so nothing at all is withheld. This is the only thing ever withheld on a returned parcel, and it is disclosed here and on the product page before you buy.
If a parcel is lost or destroyed on its way back to us, that is our risk and the courier's, not yours. We refund you without waiting for it.

Two things that protect you here

Courier scans are not always right. A parcel marked “refused by customer” or “customer not available” is sometimes one where no delivery was actually attempted. If that happens to you, tell us and we will take it up with the courier before we treat it as a refusal or withhold a delivery charge.
Repeated refusals. If parcels to the same phone number or delivery address are refused, returned undelivered or left unclaimed on two or more occasions, we may stop offering cash on delivery to that number or address for the next 90 days. Prepaid payment stays available throughout, the restriction lifts automatically after 90 days with no further refused deliveries, and we will tell you if we apply it. It is not a charge or a penalty, it applies to future orders only, and it does not affect any order you have already placed or any refund you are owed. If you think a courier flagged you wrongly, write to us and we will look at it.

How we pay refunds, and how long they take

Refunds are paid in money. We do not force store credit, vouchers or points on you — on a change-of-mind return it is offered as a choice, and you can always take the money instead.

Where it goes. If you paid online, the refund goes back through our payment gateway to the same method you used. If you paid cash on delivery and you accepted the parcel, the Rs 249 advance goes back through the gateway to the method you paid it with, and the cash you handed over is refunded by UPI or bank transfer to the details you give us. Where the parcel was never accepted, the advance is not refunded, as set out under cash on delivery above.
When we start it. We start the refund within 3 working days of the event that triggers it — the returned parcel being checked in at our Bengaluru warehouse, the courier declaring the parcel lost, or our cancellation of your order, whichever applies. On a COD refund, that clock starts from the day we have complete and correct bank or UPI details from you.
When it lands. Once we have sent the refund, when the money appears is decided by your bank or card issuer, not by us. UPI and bank transfers usually land in 1 to 5 working days; card refunds typically show in 5 to 7 working days. We will give you the refund reference — if the money has not reached you past those timelines, quote that reference to your bank and tell us, and we will chase it with the gateway.

When a refund takes longer than usual

Almost every refund is completed inside the timelines above. A small number take longer, and only for reasons like these:

the claim is genuinely disputed — for example the courier's proof of delivery and your account of it do not match — and it is still being investigated;
the courier has opened an investigation into a parcel lost on its way to you, or lost on its way back to us;
your bank or our payment gateway has not posted a reversal we have already sent;
we do not have complete and correct bank or UPI details from you for a refund that cannot go back to the original payment method.

Where one of those applies we tell you which one, and we update you at least once every 15 days until you have your money. In genuinely exceptional cases of that kind, completing a refund can take up to 180 days. That is an outer limit for a case that is stuck for one of the four reasons above — it is not our normal timeline, it is not a period we are entitled to take, and it never applies to a straightforward refund. Where the delay is caused by us or by our courier, you are refunded on the normal timelines above and we carry the loss ourselves. If your refund is being held for any reason, you can escalate it at any time to our Grievance Officer, whose details are below.

Your address and phone number

Please check your delivery address, PIN code and phone number carefully before you place the order. Almost every failed delivery we see starts with an incomplete address or an unreachable number.

Give a full address with landmark, floor or flat number where relevant, and a phone number that will be answered during the day. Couriers usually call before delivering.
Need to change the address or number? Email office@massdeals.in as soon as possible. Before the parcel is handed to the courier we can almost always change it. After that we can only request a change from the courier, the courier may refuse, and we cannot change the delivery city.
If a parcel cannot be delivered because the address or number given to us was wrong or incomplete, it comes back to us and is handled as set out above: the order is cancelled, you are refunded, there is no fee or penalty, and the only thing not returned is the Rs 150 delivery charge if you paid one.

Who can accept your parcel, and what “delivered” means

We deliver to the address you gave us, not to a named person. Anyone at that address who accepts the parcel and completes the courier's OTP or signature can receive it on your behalf — a family member, a neighbour, a security guard or an office reception. If you would rather nobody else took delivery for you, please arrange to be there yourself.

An order is recorded as delivered when the courier records delivery to your address — by a delivery scan, an OTP, a signature, a photograph at the door, or, on a COD parcel, by collecting the cash. That record is evidence, and it is strong evidence, but it is not the last word. If you tell us the parcel never reached you, we investigate it properly, as set out below.

Until the parcel is actually delivered to you or to someone at your address, the risk of it being lost or damaged in transit is ours, not yours.

If your order is marked delivered but you did not get it

Tell us as soon as you can, and ideally within 48 hours of the delivery timestamp, on or at office@massdeals.in with your order number. Those 48 hours are not a deadline that cancels your claim. They are the window in which courier GPS, OTP and rider records can still reliably be retrieved, so a prompt report is much easier to prove. We will not reject a genuine claim only because it came in later.

Here is exactly what we do:

We give you a reference number for the complaint straight away and acknowledge it within 48 hours.
We ask the courier to open an investigation and to produce the proof of delivery — the OTP, signature, GPS location or delivery photograph.
A courier investigation normally takes 5 to 10 working days. We tell you what the courier says, and we share the proof of delivery with you.
If the investigation shows the parcel was not delivered to you, we refund you in full, including any delivery charge, with no deduction. If the pair is still in stock and you would rather have it re-sent, tell us and we will re-send it at our cost instead — but we will not promise a replacement we may not be able to supply, because most of our stock is single pairs.
If the courier produces proof that the parcel was delivered to your address, we will show you that proof and explain it. If you still believe it was not delivered, escalate it to our Grievance Officer below, and if you are still not satisfied you can take it further to the consumer authorities named at the end of this policy.

Sometimes a parcel is marked delivered a little early, or is left with a neighbour, a security guard or a building reception. It is worth checking there first — it saves everybody a week.

Delays outside our control

Once a parcel is with the courier, part of the journey is out of our hands. Deliveries can be held up by weather, floods, strikes, bandhs, curfews, road or rail disruption, courier network problems, festival-season volumes, regulatory or state-border checks, and similar events we cannot control or prevent.

When that happens we will tell you what we know and keep chasing the courier. We do not pretend a delay is not happening, and we do not use “courier delay” as a reason to leave you with nothing. Here is exactly what we can do, and what we cannot.

What we do when a parcel runs late

We raise a formal escalation with the courier and give you the escalation reference, normally within one working day of you telling us.
We chase that escalation and pass on what the courier tells us, without dressing it up.
What we cannot do is make the courier move faster. The network is not ours to direct. We would rather say that plainly than promise you a date we do not control. Raising the escalation is the most we are able to do while a parcel is still moving.

If you no longer want a delayed parcel

Tell us, and we will ask the courier to send it back to us. You can also simply refuse it at the door if it does arrive. Either route ends the same way: the courier marks the parcel RTO, which is the return-to-origin scan.

Once that RTO scan appears, we refund you in full — the whole amount you paid, including the Rs 150 delivery charge if you paid one, with no deduction and no Rs 299 return charge. You do not wait for the parcel to physically reach our warehouse, and if it is lost on its way back to us that is our risk, not yours.

Why it works this way, honestly. While a parcel is still moving it may still be delivered. We cannot refund you for a pair and then have the courier hand you that same pair. The RTO scan is the first moment anyone knows for certain that the parcel is coming back, so that is the moment we pay. It is the event that starts your refund, not a way of putting it off.

Three things this never changes

If the parcel never reaches you at all — it is lost, the courier declares it lost, or it is marked delivered and you did not receive it — you are refunded in full. That is set out under “If your order is marked delivered but you did not get it” above, and nothing here limits it.
If the pair arrives late and you keep it, your 7-day return window and your full-refund right on a wrong, damaged or broken pair both start on the day it is delivered, exactly as normal.
Your rights under the Consumer Protection Act, 2019 are untouched. Nothing in this section is a waiver of them, and you can raise a delayed or undelivered order with our Grievance Officer, or with the consumer authorities named at the end of this policy, at any time.

We do not pay compensation for the delay itself — we have no way to recover that from the courier, and we will not promise money we cannot pay. What we do instead is escalate it, tell you the truth about it, and refund you in full the moment the parcel turns around.

Cancelling an order

You can cancel free of charge any time before the parcel is handed to the courier. Email office@massdeals.in with your order number. We do not charge a cancellation fee, and if you had paid online we refund the full amount including the delivery charge.

Once the parcel is with the courier we may not be able to stop it. If you still want to cancel, tell us — we will try to recall it, and if we cannot, you can either refuse it at the door or raise a return once it arrives.

Sometimes we have to cancel an order ourselves, before dispatch, and only for a genuine reason — the pair has sold out, the size was mis-stocked, the price or the MRP was displayed wrongly, your PIN code turns out not to be serviceable, or we have a specific reason to believe the order is not genuine. If that happens we tell you the reason and refund you in full, including any delivery charge, on the timelines above. Neither side pays a penalty for cancelling.

What arrives in the box

Your pair is delivered in its original packaging carrying the manufacturer's or importer's legal declaration: the name and address of the manufacturer, packer or importer, the country of origin, the net quantity, the MRP inclusive of all taxes, the month and year of manufacture or import, and consumer care details. A GST tax invoice is included with the parcel and sent to you.

We do not manufacture or import what we sell, and we never remove, cover, alter or replace a brand's labels, barcodes, size markings or the legal declaration printed on the packaging. We do not re-box, re-brand, re-dye or otherwise work on a pair before selling it. What we receive is what you receive.

Those declarations tell you who made, packed or imported the pair and at what MRP it may be sold. They are not a brand warranty, because we are not an authorised dealer, and a brand will not service this pair for you. Your cover for this purchase is the MassDeals policy, given directly by us: the 7-day return window, full cover on anything wrong, damaged, defective or short-shipped, and our own 60-day sole and pasting support. Please keep the box — you will need it if you ever want to return the pair.

Check your parcel when it arrives

Look at the outer packaging before you accept it. If it is torn, opened, re-taped or looks tampered with, refuse it at the door and tell us the same day. We refund a parcel refused for tampering in full, including the delivery charge. If you only notice after accepting it, tell us anyway and we will still assess the claim.

Please open and check your parcel as soon as it reaches you. If the pair is damaged, faulty, the wrong item, the wrong size or colour, short-shipped, or not what the product page described, raise it within 7 days of delivery at https://massdeals.returndotai.com, and tell us on or office@massdeals.in if you want help doing it. Please send photographs and your order number. Courier the pair back to our warehouse and we reimburse what you spent, on top of refunding you in full — no Rs 299, and the delivery charge comes back too. Telling us in the first 48 to 72 hours helps us settle it fastest, but it is not a deadline: the window is 7 days.

An unedited unboxing video is what we need to settle a damage or breakage claim. One unbroken video, from the sealed parcel in your hands to the pair fully unwrapped. Without it we are not able to guarantee the claim, so please do start recording before you open any parcel from us. Photographs alongside it help, and we also weigh your claim against the weight the courier recorded at dispatch and our own packing record.

Part of our stock is factory surplus or B-grade, and those pairs can carry small cosmetic marks — a scuff, a glue mark, a shade variation, a creased or faded box, a missing swing tag. Where that is the case we say so and photograph it on the product page before you buy, and the price reflects it. A cosmetic mark we have already disclosed is not a defect. Anything we did not disclose is, and the paragraph above applies to it.

Reporting quickly helps us, but it does not take away your rights. Nothing in this policy limits any right you have against us under the Consumer Protection Act, 2019.

After delivery: returns, the Rs 299 charge, and no exchanges

Returns are covered in full by our Returns & Refunds Policy. In short:

Returns are accepted within 7 days from the date of delivery, and are raised only at https://massdeals.returndotai.com. That portal is the only way to raise a return. If you cannot use it, call us and we will raise it with you.
A return charge applies to change-of-mind and fit returns: Rs 299 per pair where we collect it, or Rs 99 per pair where we cannot collect and you courier it back yourself. We do not collect a pair priced at or below Rs 299, so those always travel back by your own courier at the Rs 99 charge. Nothing else is deducted, and the deduction is never more than what you paid for that pair. On a change-of-mind return the Rs 150 delivery charge, where you paid one, is not returned.
Pairs priced under Rs 99 cannot be returned for change of mind, because the Rs 99 processing charge would take the whole refund. This is stated on the product page before you buy. It never applies to a pair that reaches you wrong, damaged, defective or short-shipped — those are refunded in full whatever the price.
The Rs 299 charge does not apply, and delivery charges are refunded too, where the pair is defective or damaged on arrival, where we sent the wrong item, size or colour, where the pair is not what the product page described, where the order was short-shipped, where the parcel arrived after the delivery window and you no longer want it, or where a pair is ever shown not to be genuine.
We do not offer exchanges of any kind — not for size, not for colour, not for a different style, and we do not offer replacements. We sell single pairs and broken size runs from surplus stock, so the replacement pair an exchange depends on usually does not exist in our warehouse. Rather than promise something we cannot deliver every time, we do not offer it at all. If a pair does not work for you, raise a return and place a fresh order for the size or style you want. If you see the word “exchange” anywhere else on our site or in an old message from us, this policy is what governs your order — and please tell us where you saw it so we can correct it.
Sole or pasting separation within 60 days of delivery: this is not a return, so do not use the portal. Email photographs to office@massdeals.in and we will contribute up to Rs 350 per pair towards getting the pair repaired, or arrange the repair ourselves where we can.

The Rs 299 charge, and changes to it

We may change the return charges at any time, and we do not have to give advance notice — for example if what our courier charges us on the outbound leg goes up. A change only ever works forwards. The charge that applies to your order is the charge that was shown on the product page and at checkout when you paid. We will never increase the deduction on an order you have already placed, and we will never apply a new charge backwards to a return on an earlier order. If the charge has gone down by the time you return, you pay the lower one.

The same rule applies to the delivery charge, the free-delivery threshold and every other term in this policy: what was shown to you when you paid is what governs your order.

Your information, the courier and the returns portal

To deliver your order we share your name, delivery address, phone number and order value with the courier partner carrying that parcel, and, if you raise a return, with the operator of massdeals.returndotai.com, which runs the returns portal for us. They handle that information only to do the job we have given them and on our instructions.

We use your phone number and email to send you order, dispatch, delivery, COD-confirmation and refund messages, because those are part of performing your order. How we collect, use, share, store and delete your information — and how you can ask to see, correct or erase it — is set out in our Privacy Policy.

If something goes wrong: how to reach us

Customer care: Warehouse Manager, office@massdeals.in.

Grievance Officer / Nodal Officer: Amit Kumar Jain, Director. Phone. Email office@massdeals.in. Post: 45/1, Heggadadevanapura, Alur Post, Dasanapura Hobli, Bangalore North Taluk, Bengaluru Rural, Karnataka 562123.

We acknowledge every complaint within 48 hours of receiving it, and we resolve it within 30 days of receiving it — in any event within the one month allowed by the Consumer Protection (E-Commerce) Rules, 2020. You will get a reference number with the acknowledgement, and you can quote that number in any follow-up to check where your complaint has reached.

Resolving a complaint within 30 days means telling you our decision and starting whatever we owe you. Where money then has to travel through a bank, a payment gateway or a courier investigation, the refund timelines above apply to when it lands.

If we have not sorted your complaint out within 30 days, or you are not happy with how we handled it, you can take it further. Call the National Consumer Helpline on 1915, or go to consumerhelpline.gov.in. You can also file a consumer complaint online at edaakhil.nic.in. Under Indian law you can file where you live or work — you do not have to come to Bengaluru, and nothing in this policy requires you to.

Who you are buying from

MAGIKAL ONLINE SERVICES PVT LTD (trading as MassDeals)
CIN U19200KA2021PTC146612 · GSTIN 29AAOCM5223C1ZH
Website: https://massdeals.in

Warehouse and correspondence address: 45/1, Heggadadevanapura, Alur Post, Dasanapura Hobli, Bangalore North Taluk, Bengaluru Rural, Karnataka 562123. This is also the address returns are delivered to.

Branch: Mount Road, Anna Salai, near Government Estate Metro, Wallers Road, Ritchie Street, Chennai, Tamil Nadu, PIN [to be confirmed]. This is an office only — please do not send returns or collect orders there.

Customer care: Warehouse Manager, office@massdeals.in.
Grievance Officer / Nodal Officer: Amit Kumar Jain, Director, office@massdeals.in.

Changes to this policy

We may update this policy at any time, for example if delivery charges, courier partners or serviceable areas change. Any change applies only to orders placed after the change is published. It never applies backwards to an order you have already paid for. The delivery charge, the delivery windows and the terms shown to you at checkout on the day you order are the ones that govern your order.

This policy is governed by the laws of India, and nothing in it takes away any right you have under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, the Legal Metrology (Packaged Commodities) Rules, 2011 or any other Indian law. If any part of this policy is ever held to be invalid, the rest of it continues to apply.