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Your purchase is protected.
Every pair is quality-checked. And if something slips through, we've got you covered with our MassDeals Support Warranty.
Do these products come with warranty?
Since we operate on a reseller pricing model, brand warranty may not always be available through brand stores. However, we provide our own MassDeals Support Warranty for manufacturing-related issues.
What does the MassDeals warranty cover?
- Sole pasting issues
- Glue opening
- Minor manufacturing defects
- Early sole separation
How does the ₹350 pasting warranty work?
We reimburse up to ₹350 per pair. This ensures fast resolution without you needing to ship the product back.
How many days is this warranty valid?
What is NOT covered under warranty?
- Size issues
- Normal wear & tear
- Scratches from usage
- Water damage
- Rough use
- Intentional damage
Why don't you offer full brand warranty?
Instead, we provide direct support resolution so customers don't face delays.
What is the condition of the inventory?
- New
- Unused
- Quality checked
- From reseller inventory batches
Will I receive used products?
Why can packaging vary?
What if I receive a damaged product?
- Unboxing video
- Photos within 24 hours
- Replacement
- Credit
- Repair support
Why is repair reimbursement better than return?
This is faster and more convenient for everyone.
Can I claim warranty multiple times?
Maximum coverage period: 60 days.
Facing a product issue? Reach out
Raise Warranty ClaimShop with confidence
7-Day Easy Exchange
- Exchange within 7 days of delivery — no questions asked (Charges Applicable)
- Product must be unused with original tags & box
- Defective product? We ship replacement
- Exchange processed within 2-3 business days.
Free above ₹3,000
- Free shipping on all orders above ₹3,000
- ₹150 flat rate for orders below ₹3,000
- Delivery in 3–5 business days (pan-India)
- Tracking SMS & WhatsApp updates on dispatch
- Double-boxed packaging to prevent damage
- COD available — pay when you receive
We've got you covered.
Exchange Request
Wrong size? Changed your mind? We'll sort it out — no questions asked within 7 days.
- Size exchange on all brands
- Free pickup from your doorstep
- Replacement shipped within 48hrs
Track Your Order
Know exactly where your shoes are. Real-time tracking from warehouse to your doorstep.
- Live tracking link via WhatsApp
- SMS updates at every stage
- Delivery in 3–5 business days
Customer Care
MESSAGE USWe get asked these a lot.
Quick answers to common questions about ordering, shipping, and returns.
Warranty Support?
+What if I receive damaged item?
+What if I receive wrong item?
+Do resellers also buy from you?
+Do you have offline store?
+How do I know this is genuine?
+Can I cancel my order?
+Are all products 100% original?
+Are you an official brand store?
+Who are you?
+When will my order ship?
+Why are your prices lower than stores?
+Do you offer COD?
+From refurbishment to
to reseller
What started as a passion for making branded footwear accessible has grown into a trusted pan-India operation.







