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Your purchase is protected.
Every pair is quality-checked. And if something slips through, we've got you covered with our MassDeals Support Warranty.
Do these products come with warranty?
Since we operate on a reseller pricing model, brand warranty may not always be available through brand stores. However, we provide our own MassDeals Support Warranty for manufacturing-related issues.
What does the MassDeals warranty cover?
- Sole pasting issues
- Glue opening
- Minor manufacturing defects
- Early sole separation
How does the βΉ350 pasting warranty work?
We reimburse up to βΉ350 per pair. This ensures fast resolution without you needing to ship the product back.
How many days is this warranty valid?
What is NOT covered under warranty?
- Size issues
- Normal wear & tear
- Scratches from usage
- Water damage
- Rough use
- Intentional damage
Why don't you offer full brand warranty?
Instead, we provide direct support resolution so customers don't face delays.
What is the condition of the inventory?
- New
- Unused
- Quality checked
- From reseller inventory batches
Will I receive used products?
Why can packaging vary?
What if I receive a damaged product?
- Unboxing video
- Photos within 24 hours
- Replacement
- Credit
- Repair support
Why is repair reimbursement better than return?
This is faster and more convenient for everyone.
Can I claim warranty multiple times?
Maximum coverage period: 60 days.
Facing a product issue? Reach out
Raise Warranty ClaimShop with confidence
7-Day Easy Exchange
- Exchange within 7 days of delivery β no questions asked (Charges Applicable)
- Product must be unused with original tags & box
- Defective product? We ship replacement
- Exchange processed within 2-3 business days.
Free above βΉ3,000
- Free shipping on all orders above βΉ3,000
- βΉ150 flat rate for orders below βΉ3,000
- Delivery in 3β5 business days (pan-India)
- Tracking SMS & WhatsApp updates on dispatch
- Double-boxed packaging to prevent damage
- COD available β pay when you receive
We've got you covered.
Exchange Request
Wrong size? Changed your mind? We'll sort it out β no questions asked within 7 days.
- Size exchange on all brands
- Free pickup from your doorstep
- Replacement shipped within 48hrs
Track Your Order
Know exactly where your shoes are. Real-time tracking from warehouse to your doorstep.
- Live tracking link via WhatsApp
- SMS updates at every stage
- Delivery in 3β5 business days
Customer Care
MESSAGE USWe get asked these a lot.
Quick answers to common questions about ordering, shipping, and returns.
Warranty Support?
+What if I receive damaged item?
+What if I receive wrong item?
+Do resellers also buy from you?
+Do you have offline store?
+How do I know this is genuine?
+Can I cancel my order?
+Are all products 100% original?
+Are you an official brand store?
+Who are you?
+When will my order ship?
+Why are your prices lower than stores?
+Do you offer COD?
+From refurbishment to
to reseller
What started as a passion for making branded footwear accessible has grown into a trusted pan-India operation.







