Purchase Protection — MassDeals.in

PURCHASE PROTECTION

Your purchase is protected.

Every pair is quality-checked before dispatch. And if something slips through, we've got you covered with our MassDeals Support Warranty — valid for 60 days.

₹350

Pasting Warranty

7 Days

Report Window

60 Days

Max Coverage

Coverage Timeline

Know your protection window

From the day your order is delivered, here's exactly how your coverage works.

Day 1 – 7

Full Coverage

Report any manufacturing defect, pasting issue, or damage during unboxing

Day 8 – 60

Extended Support

Pasting warranty & sole separation claims with ₹350 repair reimbursement

After 60 Days

Expired

Protection period ends. Normal wear & tear applies.

What's Covered

We've got you covered

Our warranty covers genuine manufacturing defects — not everyday wear.

✓

Sole Pasting Issues

Sole opening, glue failure, or early separation within coverage period

✓

Manufacturing Defects

Stitching problems, material flaws, or any factory-level issue

✓

Damaged on Arrival

Product received with visible damage — share unboxing video within 24 hours

✓

₹350 Repair Reimbursement

Get local repair done, share the bill, and we reimburse up to ₹350 per pair

Normal Wear & Tear

Scuffing, fading, or deterioration from regular usage over time

Size Issues

Wrong size? Use our 7-day exchange policy instead

Water or Rough Use Damage

Damage from water exposure, harsh conditions, or intentional misuse

Scratches from Usage

Surface scratches and cosmetic marks from day-to-day wear

How to Claim

4 simple steps to resolution

No shipping back, no long wait times. We believe in fast, local repair.

Share photos or video with our support team

WhatsApp us clear images showing the issue. Unboxing video helps for transit damage.

WHATSAPP SUPPORT

Visit a local cobbler or repair shop

For pasting/sole issues, take it to any nearby repair shop — no need to ship it back to us.

Get the repair done

Have the pasting or repair work completed locally. Keep the receipt/bill.

Share the bill — we reimburse up to ₹350

Send us the repair bill via WhatsApp. We process your reimbursement quickly.

FAST RESOLUTION

Product Condition

What you receive

Every product we sell is original, new, and quality-checked before dispatch.

100% Original

Brand New

Unused

Quality Inspected

Reseller Batch Stock

Since we deal in high-volume reseller batches, packaging may vary — original box, replacement box, or no box. But the product itself is always original, wearable, and quality-assured.

Frequently Asked Questions

Got questions?

Everything you need to know about our warranty and product quality.

Do these products come with warranty?

Yes. All products sold on MassDeals are original branded items and are quality checked before dispatch. Since we operate on a reseller pricing model, brand warranty may not always be available through brand stores. However, we provide our own MassDeals Support Warranty for manufacturing-related issues.

What does the MassDeals warranty cover?

We provide support for:

Sole pasting issues
Glue opening
Minor manufacturing defects
Early sole separation

If such an issue occurs, MassDeals covers repair/pasting support up to ₹350 per pair.

Why don't you offer full brand warranty?

As a multi-brand reseller, we source through a large buying network. Because of our aggressive pricing model, brand stores may not provide standard retail warranty. Instead, we provide direct support resolution so customers don't face delays.

Why is repair reimbursement better than return?

Instead of making you repack, ship back, and wait weeks — we allow instant local repair and reimburse up to ₹350. This is faster and more convenient for everyone.

Can I claim warranty multiple times?

Warranty applies per pair for genuine manufacturing issues reported within the valid period. Repeated misuse or unrelated damage is not covered. Maximum coverage period: 60 days.