🔒 Privacy Policy

 

This Privacy Policy describes how Magikal Online Services Private Limited, a company incorporated under the Companies Act, 2013 and having its registered office at No. 537/A, Dr. Rajkumar Road, 1st Main, 2nd Phase, Rajajinagar, Bengaluru Urban, Karnataka - 560010 (hereinafter referred to as “MassDeals”, “we”, “our” or “us”) collects, uses, discloses, stores and protects personal information when you visit or use https://massdeals.in (the “Site”) or use our services (the “Services”).

By accessing or using the Site or Services, you agree to this Privacy Policy and consent to the collection, use, processing and disclosure of your information in the manner described herein.

1. Applicability of This Policy

1.1 This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, where applicable.

1.2 This Policy, together with our Terms & Conditions, applies to all users accessing the Site from India or abroad, and governs the collection and handling of their data.

1.3 If you do not agree to any term of this Policy, please do not use the Site.

2. What We Collect

We collect both Personal Information and Non-Personal Information, as defined below:

2.1 Personal Information includes:

• Full name, phone number, email address

• Shipping and billing addresses

• Order history, payment details (excluding full card numbers or CVV)

• Login credentials, support communication

• Identity verification documents (if requested)

2.2 Sensitive Personal Data may include:

• Passwords

• Payment instrument identifiers

• OTPs or tokens provided during secure transactions

2.3 Non-Personal Information includes:

• Device ID, IP address, browser version

• Session duration, site behavior, usage logs

• Referrer pages and anonymous analytics data

3. How We Collect Your Data

• Directly from you during registration, checkout, customer support

• Automatically via cookies, analytics, browser tools

• Through third-party partners integrated for logistics, marketing, personalization, or fraud detection

• With your consent, when you participate in offers, contests, or surveys

4. Purpose of Collection

We use your information to:

• Process, fulfill and deliver your orders

• Manage your account and preferences

• Improve product recommendations

• Facilitate secure payments and returns

• Communicate order status or promotional offers

• Detect fraud, unauthorized access, or misuse

• Comply with applicable laws and judicial requests

• Enable third-party analytics and service integrations to enhance the customer experience

5. Data Storage and Transfer

• All personal data is primarily stored and processed in India.

• If transferred internationally (e.g. via cloud services), appropriate safeguards will be used.

• We store data only as long as necessary for business or legal purposes.

6. Disclosure and Sharing of Data

We may share your data with:

• Payment gateways, logistics and courier services

• IT infrastructure providers (cloud, hosting, email)

• Marketing automation tools and ad networks (with non-personalized usage unless you consent)

• Government authorities or law enforcement, if legally required

• Internal affiliates/subsidiaries for service continuity

Note: We do not sell your personal data to any entity.

7. Cookies and Tracking

We use cookies and similar technologies for:

• Session management

• Cart storage

• Analytics

• Personalized recommendations

• Ad performance tracking

You can block cookies from your browser settings, but this may impair site functionality.

8. Use of Third-Party Services

To deliver an optimized and seamless experience, we may use third-party tools and applications. These services may collect data directly via their SDKs or plugins. Such tools are used for:

• Customer support

• Email communications

• Feedback collection

• Fraud risk assessment

• Product personalization and recommendations

These services are contractually obligated to maintain data confidentiality.

9. User Rights

You may have the right to:

• Access or rectify your data

• Delete your personal information (subject to legal limits)

• Object to processing or withdraw consent

• Opt-out of non-essential communication

• Lodge complaints to data authorities (if applicable)

To exercise your rights, email us at privacy@massdeals.in with proof of identity.

10. Opt-Out & Communication Preferences

• You may unsubscribe from promotional emails using the “Unsubscribe” link in the footer

• You may also write to unsubscribe@massdeals.in

• We may still send transactional emails related to your orders or account activity

11. Children’s Privacy

We do not knowingly collect data from individuals under 18 years of age. If you believe a child has submitted personal information, contact us for immediate deletion.

12. Security

We are committed to protecting your personal information and ensuring a secure online shopping experience.

Our website is powered by a third-party e-commerce platform that uses industry-leading security protocols and infrastructure. Specifically:

• All interactions on our website are encrypted using Secure Socket Layer (SSL) technology (HTTPS).

• Payments are processed via PCI-DSS compliant payment gateways, ensuring sensitive card or transaction data is not stored on our servers.

• Shopify’s data centers are certified for Level 1 PCI compliance, and are protected by enterprise-grade firewalls and access controls.

• Access to your data is restricted to authorized personnel only, and governed by strict internal confidentiality and access policies.

• We rely on Shopify’s automated security updates, real-time threat monitoring, and fraud detection tools to safeguard your data.

• While we do not directly store your payment credentials, we work only with trusted and compliant third-party vendors to manage such transactions securely.

Please note that although we take all reasonable precautions, no online platform can guarantee absolute security. You are advised to keep your login credentials confidential and immediately notify us in case of any suspected misuse.

13. Policy Updates

We reserve the right to change this Privacy Policy without prior notice. Updates will be posted with a new “Last Updated” date. Continued use of the site implies acceptance of changes.

14. Governing Law and Jurisdiction

This Privacy Policy shall be governed by Indian law. All disputes will fall under the jurisdiction of the courts of Bengaluru, Karnataka.

15. Grievance Officer (As per IT Act, 2000 & DPDP Act)

Name: Amit
Designation: Grievance Redressal Officer
Email: office@massdeals.in
Postal Address:
Magikal Online Services Private Limited
No. 537/A, Dr. Rajkumar Road, 1st Main, 2nd Phase,
Rajajinagar, Bengaluru Urban, Karnataka - 560010