How to return something
Five steps. Read step 3 before you tape the box shut.
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1. Tell us within 7 days
Raise the return at massdeals.returndotai.com. You will need your order number. No email on your order? Write to office@massdeals.in and we will raise it for you.
The 7 days run from the day the parcel reached you.
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2. Wait for us to reply
We try to arrange a pickup. We cannot collect everywhere, so we will tell you which it is, usually within one working day.
If we can collect, hand the parcel to the courier and you are done. If we cannot, go to step 3.
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3. Film a short video while you pack
Start recording before you put the pair in the box. Keep filming until the box is taped shut. One unbroken video, no edits.
This is what settles things if a parcel arrives at our end with the wrong pair in it, or empty, or damaged. It protects you more than it protects us. Without it we cannot guarantee a claim.
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4. Pack it properly
- Pair unworn, both shoes, laces and anything else that came with it.
- In its own shoe box, then inside an outer bag or carton. Do not tape the shoe box itself as the parcel.
- Print the slip below, fill it in, and put it inside the box.
- Write your order number on the outside of the parcel too.
A parcel with no order number anywhere on or in it cannot be matched to an order, and that is what holds refunds up.
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5. Send it and keep the receipt
Any courier you like. Keep the receipt and the tracking number. If the parcel goes missing on the way, that receipt is what lets us refund you without waiting for the courier to finish investigating.
Send it to
MASSDEALSMAGIKAL ONLINE SERVICES PVT LTD
45/1, Heggadadevanapura, Alur Post
Dasanapura Hobli, Bangalore North Taluk
Bengaluru Rural, Karnataka 562123
Phone: 8050039696 Copied
What a return costs you
| If we collect the pair | ₹299 is deducted from your refund |
|---|---|
| If you courier it back | ₹99 is deducted, and you pay your own courier |
| If the pair was wrong, damaged or broken | Nothing. Full refund, and we pay your courier back too |
Pairs under ₹99 cannot be returned for a change of mind. We do not collect a pair priced at or below ₹299, so those come back by your courier at the ₹99 charge. We do not offer exchanges of any kind.
Return slip
To: MASSDEALS
MAGIKAL ONLINE SERVICES PVT LTD
45/1, Heggadadevanapura, Alur Post
Dasanapura Hobli, Bangalore North Taluk
Bengaluru Rural, Karnataka 562123
Phone: 8050039696
Not raised your return yet?Scan this, or go to
massdeals.returndotai.com
Please also write your order number on the outside of the parcel. It is how we match your return the day it arrives.
I filmed an unbroken video while packing this parcel: Yes No
Questions people ask
How long do I have?
7 days from the day the parcel reached you.
Will someone come and collect it?
We try. We cannot collect everywhere, and we will tell you which it is after you raise the return. If we cannot, you courier it and only ₹99 is deducted instead of ₹299.
Can I swap it for another size instead?
No. We do not do exchanges at all. We sell single pairs and broken size runs, so the pair you want usually is not there. Return this one and order the size you want.
What if it arrived damaged or broken?
You get the whole amount back, nothing deducted, and we pay back what you spent couriering it to us. Send your unboxing video and a couple of photos.
Why do you keep asking for a video?
Because it is the only thing that shows what was in the box and what state it was in. Film the unboxing when the parcel arrives, and film again while you pack a return. Without it we cannot guarantee a claim.
I paid cash on delivery. How do I get my money?
By bank transfer or UPI, so write your account number and IFSC on the slip. The ₹249 you paid online at checkout comes back to the same method you paid it with.
When will the refund reach me?
We check the pair within 2 working days of it arriving and start the refund within 3 working days of it passing. Your bank then takes 1 to 5 days for UPI or a transfer, 5 to 7 for a card.
What if my parcel gets lost on the way to you?
Send us the courier receipt and tracking number. We refund you without waiting for the courier investigation. This is why keeping the receipt matters.